Jobs Archive
Senior Science Administrator
Role description:
The Natural History Museum is one of the world’s leading museums, internationally recognised for its dual role as a centre of excellence in scientific research and as a leader in the presentation of natural history through exhibitions, public programmes, publications and the web.
A great opportunity has arisen for a part time vacancy in our Science Resources team for a Senior Science Administrator. Working under the direction of the Head of Science Administration and in liaison with the Head of Science Resources and other Department management teams, the Senior Science Administrator (SSA) supports the delivery of an effective financial and administrative service to the Science Group.
The post holder will manage and authorise expenditure requests, exercise budget control, produce financial regular reports for Department management teams and work closely with the Finance Department to meet best practice guidelines; advocating administrative efficiency through regular and appropriate process reviews.
To be successful in this role, you will have an undergraduate degree or equivalent qualification/experience, preferably in a science discipline. You will have excellent financial awareness and proven ability working in a financially administrative environment. You will be highly organised, with the ability to work independently and as part of a team, and good relationship building skills.
Salary: £13,411.50 (£26,823 full time equivalent) per annum plus benefits
Hours: 18 hours to be agreed between Monday-Friday
Closing date: 9am on Monday 20 July 2015
Interviewing: w/c Monday 27 July 2015
Role competences:
BEFORE beginning your application - Please read the section below about the ‘Online Application Process’ carefully.
If you wish to be considered for this role you will need to address each of the following competences in the ‘other information’ section of your online application:
1. GCSE Maths and English at minimum Grade C (or equivalent)
2. Undergraduate degree (or equivalent qualification/experience), preferably in a science discipline
3. Excellent financial awareness and proven ability to work in a financially administrative environment
4. High degree of numeracy
5. Ability to work independently and as part of a team
6. Ability and confidence to communicate effectively at all levels. Excellent verbal and written communication skills
7. The ability to build good working relationships and trust with peers and senior staff within Science Group and across the Museum
8. Ability to manage and prioritise multiple tasks to meet deadlines
9. Proven analytical skills with a systematic approach to problem solving
10. Ability to seek out new and improved ways of working by attaining and assessing feedback to make process improvement recommendations
11. Strong attention to detail and the ability to consistently produce work to a high level of accuracy
12. Excellent IT skills and ability to learn new software packages quickly.
Desirable (Please highlight if you meet any of these criteria by attaching a word document in the supporting documentation section of our online application portal):
1. Experience of working with financial software
2. Project Management qualification or experience
3. Experience of working in an administrative capacity in an academic environment
4. Line management experience
Micro-CT Scanning Specialist
Role description:
The Natural History Museum is one of the world’s leading museums, internationally recognised for its dual role as a centre of excellence in scientific research and as a leader in the presentation of natural history through exhibitions, public programmes, publications and the web.
An exciting opportunity has arisen in our Imaging and Analysis Centre (part of the Core Research Laboratories Department) for a Micro-CT Scanning Specialist. The post holder will work with the CT Lab manager and will be expected to operate and maintain the Micro-CT facilities at the Natural History Museum for the benefit of Museum scientists and other NHM colleagues, scientific visitors and commercial customers.
The post holder will contribute to the health and safety management of the Micro-CT laboratory by completing necessary documentation, risk assessments and COSHH. You will also oversee the training and supervision of internal and external scientific users to a high level of skill and sample/data interpretation.
Contributing to, and participating in scientific research relevant to the Museum’s science strategy, Micro-CT and its application to the examination of naturally occurring samples, you will also support income generation via grants and commercial activities.
To be successful, you will preferably have a PhD / degree level or equivalent qualification in a relevant science subject, or you could have extensive evidence of relevant experience in the application of Micro-CT to naturally occurring samples. Demonstrable and evidence based theoretical knowledge and recent practical experience of geological and biological X-ray Micro-CT scanning techniques is required.
Salary: £28,188 per annum plus benefits
Contract: Permanent appointment
Closing date: 9am on Monday 27 July 2015
Interviews expected: w/c Monday 3 August 2015
Role competences:
BEFORE beginning your application - Please read the section below about the ‘Online Application Process’ carefully.
If you wish to be considered for this role you will need to address each of the following competences in the ‘other information’ section of your online application:
1. Educated to degree level (or equivalent qualification) in a relevant science subject, or extensive evidence of relevant experience in the application of micro-CT to naturally occurring samples
2. Demonstrable and evidence based theoretical knowledge and recent practical experience of geological and biological X-ray micro-CT scanning techniques
3. Significant demonstrable experience in a range of relevant image processing techniques and software, including Drishti, Avizo or VG Studio Max
4. Knowledge of health and safety procedures relevant to micro-CT techniques and sample preparation. Experience in writing risk assessments and COSHH documents.
5. Proven ability to operate as a successful member of a team in a laboratory environment.
6. Evidenced ability to contribute to laboratory-based research
7. Proven methodical approach to data collection, handling and interpretation
8. Experience of 1st line trouble shooting/maintenance of X-ray micro-CT instrumentation
Dawnosaurs Programme Co-ordinator
Role description:
The Natural History Museum is committed to grow as an international centre of excellence for informal science learning, and continued to be considered as such by our audiences, peers, academics and supporters. Our aim is to build on our position as a provider of high quality learning experiences. Our public and school programme will continue to provide access to extraordinary specimens, and we will work with our audiences to create programmes that are relevant to them, responding to and enhancing the ways in which people learn and harness their creativity.
An exciting opportunity has presented itself to be actively involved as a Dawnosaurs Programme Coordinator, leading a new programme that will engage families and children with Autistic Spectrum Condition (ASC). This programme will offer exclusive early access at the Museum and provide tailored opening hours for families with children with ASC and their carers, removing current barriers to access and sharing the Museum and its collections with a wider audience.
To be successful in this role, you will have an understanding of the Autistic Spectrum Condition (ASC) and the effects this may have on gallery visitation, with a good understanding of legislation around equity and inclusion. Some experience in developing and delivering operational plans, activities and events for an audiences with special needs and experience in developing Risk Assessments would be beneficial.
Salary: £10,729.20 (£26,823 full time equivalent) per annum plus benefits
Contract: 36 months fixed term appointment
Hours: 14.4 hours (2 days) per week with some weekend working required
Closing date: 9am on Wednesday 22 July 2015
Interviewing: w/c Monday 3 August 2015
Role competences:
BEFORE beginning your application - Please read the section on the advert about the ‘Online Application Process’ carefully.
If you wish to be considered for this role you will need to address each of the following competencies in the 'other information' section of your online application:
1. Educated to degree level or equivalent qualification and/or proven relevant experience
2. Significant, demonstrable experience and a practical working knowledge of legislation relating to equality and inclusion
3. An excellent understanding of Autistic Spectrum Condition (ASC) and how this relates to the museum experience
4. Significant experience of developing and delivering accessible programming for different audiences
5. Demonstrable experience in developing and delivering training programmes
6. Proven experience of working collaboratively across an organisation, and the ability to work effectively with a wide group of stakeholders
7. The ability to act as an advocate for the Dawnosaurs programme, both internally and externally
8. Able to work effectively and independently using own initiative as well as part of a team
9. Excellent organisational skills with the ability to manage demanding workloads and prioritise multiple tasks.
Operations and Project Officer
An exciting new post has become available at Lyme Regis Museum, a small but prestigious institution located within metres of the Jurassic Coast, England's only Natural World Heritage Site.
This post will provide a challenging but exciting and highly rewarding opportunity for an early-career museum professional to play a key role in shaping the future of an important small museum in a prestigious location.
Commitment, creativity, flexibility and problem solving as well as a willingness to learn new skills are more important than experience in every area of work.
A current CV and an accompanying letter explaining your suitability for the position and why you would like to be considered should be sent to David Tucker (director@lymeregismuseum.co.uk) by 27th July 2015.
Please address the criteria in the below Job description.
Note: This is a two year post and will only proceed should the museum receive a Stage 2 pass from the Heritage Lottery Fund SW in September 2015.
Purpose & aims of post
Lyme Regis Museum has recently submitted a Round 2 submission to the Heritage Lottery fund for £798,000. Should this submission prove successful, the museum expects to build the Mary Anning Wing, a £1.5 million extension to the museum, which will open in June 2017.
This post (which is dependent on the Mary Anning Wing initiative progressing) has come into existence following the retirement of the museum's part-time administration and finance manager. The trustees of the museum have decided to extend this part time role into a full time role, combining the museum's administration functions with supporting the museum through a period of great change. It will provide a challenging opportunity for an early-career museum professional to contribute to an important capital build, gallery redisplays and significant organisational change of a much-loved and very popular museum built, on the site of Mary Anning's home at the birthplace of the science of palaeontology.
The post-holder will work with David Tucker, the museum's director and a small team which includes a part time learning officer, part time geologist and weekend duty managers. Lyme Regis Museum receives over 25,000 visitors a year and is supported by a large team of volunteers and very experienced trustees. The museum is currently working with a project manager, architect and designer to move the Mary Anning Wing Project forward.
The post-holder will be someone with ambition and drive, able to make a full contribution to the Mary Anning Wing Project and develop the skills necessary to support their further career. Applications are welcome from any suitably qualified candidate, irrespective of subject specialism.
Please see 'Essential Skills' below for more details:
Duties
To support the work of the Director of Lyme Regis Museum by overseeing the museum's administration functions and contribute the development of the Mary Anning Wing.
Operational Duties
- Overseeing the museum's day to day financial procedures through the museum's SAGE accounting system
- To become an authorised signatory and coordinate the museum's banking, invoicing and payments regime.
- Supporting the museum's Learning Officer through the administration of all learning visits
- Administer the museum's popular Fossil Walks programme
- Support the work of the museum's part-time retail manager and contribute to the museum's retail team
- To support the Director in a wide range of operational functions
- Assisting in the development & realisation of the Museum's business plan
- To work with the Director and other colleagues ensuring the museum is staffed and safe for the public
- To work with the museum's many Front of House volunteers, creating rotas and ensuring the museum is staffed
- To operate the museum's Gift Aid programme
- To develop a comprehensive understanding of the museum's till and booking systems
- To organise and contribute to the museum's outreach 'Fossil Polishing Programme'
- To work with the museum's volunteer webmaster in coordinating relevant information through the museum's website
- When appropriate making written and verbal presentations to the trustees of Lyme Regis Museum
- Assisting the Director in the preparation and maintenance of the annual budget.
Researching and advising on potential new developments to maximise the Museum's commercial effectiveness.
- Deputising for the Director when required
Training will be provided where necessary.
Project Duties
- Support the Director and work with the gallery designer, learning officer and museum geologist with the creation of the museum's new geology gallery.
- Support the operation of the Museum's Programme Advisory Board, which coordinates and advises on the Mary Anning Wing Project
- To work with and coordinate museum staff and volunteers with the temporary closure and partial evacuation of the museum
- To work with the Director in ensuring the protection of all items of the collection
- To contribute to the redisplay of the museum's geology and literary galleries
- To contribute to the reorganisation of the museum's shop and organisational processes in advance of the museum re-opening in June 2017
- To contribute to the creation of the museum's new website and to contribute to the delivery of the museum's extended marketing functions
- To work with the museum's HLF funded Activity Plan Coordinator and Learning Officer in the delivery of a wide range of activities with diverse audiences
This list in not exhaustive and may be amended as the Mary Anning Wing Project develops.
Responsible to: Director of the Museum.
Responsible for:
- Volunteers
- Cleaner
- Other contract staff where appropriate as the Mary Anning Wing Project proceeds.
Key working relationships
The post holder will work closely with the Museum's other staff, as well as a range of external audiences, relevant support groups, agencies and visitors.
This group includes (but not exclusively) the following:
- The museum's Learning Officer, Geologist, Weekend Duty Managers and Cleaner
- The Museum's Trustees
- The Museum's Programme Advisory Board
- Project Manager, Architect, Gallery Designer and other members of the Mary Anning Wing delivery team
- Visitors - individual and groups
- The Friends of the Museum
- Local Authority representatives
- Members of other museums and archives
- Donors and sponsors
- The media
- Participants in the Museum's events programme
- Relevant freelance, contract staff and advisors
- The museum's many Front of House volunteers, and also the volunteer research team leader, volunteer web manager and collections care and documentation volunteers
Essential Skills, Qualifications & Attributes
The post-holder will be ambitious, hardworking, flexible and committed to the Mary Anning Wing Project.
They should possess:
- A good degree
- A post-graduate qualification in museum studies
- An understanding of the leadership, management and administrative needs of smaller museums and cultural institutions
- High standards of literacy and numeracy
- The ability to prioritise
- Well-developed interpersonal skills.
- Ability to work as part of a team.
- Personal authority.
- Well-developed communication skills.
- Exemplary time-keeping.
- Diligence, attention to detail.
- Loyalty and resilience
Desirable Interests:
- An enthusiasm for palaeontology, literature and social and maritime history.
Museum Curator
Grant Museum Curator
UCL Public and Cultural Engagement
Duration of post: Permanent, full time
Salary: Grade 7: £33,353 - £40,313 (Inclusive of London weighting; annual cost of living increase pending)
UCL Museums and Collections is a dynamic and growing service that has won national awards. The museums are part of the UCL Public and Cultural Engagement (PACE) department that also includes the university’s Public Engagement Unit and the Bloomsbury Theatre. The collections house over half a million outstanding artefacts and specimens across arts and science disciplines. Promoting research and teaching with these collections is a high priority, and the museums play a key role in engaging new audiences with UCL’s academic work.
The Grant Museum is one of the UK’s foremost zoology museums, with a reputation for innovative and experimental work. It is named after its founder Professor Robert Edmond Grant, who was the country’s first Professor of Zoology and Comparative Anatomy. The collection comprises around 68,000 skeletal, taxidermy, fossil and wet specimens, covering the whole of the animal kingdom. It is accredited by Arts Council England and works to influence the museum sector in areas of audience engagement and collections management. Alongside a lively public events programme, the Museum is used daily in academic programmes across the disciplines at UCL and other Higher Education Institutions.
The Grant Museum Curator’s primary responsibility will be to undertake curatorial work and collections care and management for the Grant Museum collection, including documentation, imaging, storage, collections development and databases. The post-holder also plays an active role in the development and delivery of appropriate university teaching, and encourages and facilitates research and teaching use of the collection. The Curator participates in the development of new exhibitions and displays, and will participate fully in the Department’s public engagement programmes.
The Curator will work closely with colleagues across UCL Museums and Collections and PACE and will report to the Grant Museum Manager. The post-holder will play an active role in the Grant Museum team and will work closely alongside the Museum Manager, Learning and Access Officer and UCL Museums Collections Management team in developing and delivering the overall strategic aims of the Grant Museum and wider UCL PACE services.
The role requires very good levels of subject-specific knowledge and collections management experience, as well as a track record in public engagement and advocacy within the museum sector.
We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level.
For a FULL JOB DESCRIPTION and TO APPLY, please follow the instructions on our web site
CLOSING DATE 03/08/15
INTERVIEWS in week beginning 17/08/15
Conservation Technician (3 posts)
The Natural History Museum is one of the world’s leading museums, internationally recognised for its dual role as a centre of excellence in scientific research and as a leader in the presentation of natural history through exhibitions, public programmes, publications and the web.
Our Conservation centre has three great opportunities to work in our Airless project team, which aims to carry out preventive conservation treatments to protect those palaeontological specimens held at the Natural History Museum considered to be at highest risk from pyrite oxidation. This includes specimens from all areas of the collection, from brachiopods to ichthyosaurs.
Working as part of a team, the successful candidate will transport specimens from the storage area, undertake remedial treatment if required and re-house the specimens in individual anoxic enclosures. This will involve handling very delicate, as well as large, heavy specimens. We are looking for self-motivated individuals who show a high degree of manual dexterity and attention to detail, and have the ability to maintain focus and accuracy. Training will be given for specialised treatments.
The data produced by this project will also contribute to future digitisation projects undertaken by the curatorial staff.
The successful candidates will have an interest in museum conservation or palaeontology, and either a BSc or equivalent degree in Conservation or Earth Sciences, or who has proven experience in working in a similar voluntary or paid position with natural history specimens. You will have a working knowledge of Excel software and digital imaging processes, and can follow complex instructions and remain focussed when completing repetitive tasks.
BEFORE beginning your application - Please read the section on the advert about the ‘Online Application Process’ carefully.
The Museum is an equal opportunity employer, supports a diverse workplace and offers a competitive benefits package including:
•Membership of the civil service pension scheme
•Generous annual leave allowance
•Free entry to a wide range of museums and exhibitions
•Interest-free season ticket loan
•Child care voucher scheme
•Professional & personal development opportunities
•Employee Assistance Programme
•Discounts on food and gift shop purchases
For a full job description and to submit an online application please visit the Natural History Museum website on http://www.nhm.ac.uk/search-vacancies
Why not sign up to our ‘vacancy alerts’ service and follow us on LinkedIn at http://www.linkedin.com/company/natural-history-museum to hear of future opportunities.
Agencies please note – This role is being directly sourced by the NHM’s in-house recruitment team using pre-determined mediums only. Any communication received from agents regarding this role will be politely refused
Digital Content Manager, Commercial
Role description:
The Digital Content Manager, Commercial is responsible for the development and delivery of digital content representing the Museum’s commercial activity.
The role encompasses business-as-usual, strategic and project-based agile content development for the Museum’s digital platforms. In particular, leading day-to-day digital content creation and updates for public events, Museum Membership and business-to-business activity, developing long-term programmes of exclusive digital content for Members as well as digital content for key Natural History Museum projects.
As well as sourcing, writing, editing and publishing content that meets the Museum’s digital production standards, the role will encompass meticulous planning and evaluation of content delivery in relation to strategic objectives.
The Digital Content Manager, Commercial will also provide audience insight, training, oversight and quality assurance for content produced by contributors.
The successful candidate will have a strong commercial acumen, working closely with Commercial Development teams to provide expert insight on digital trends and opportunities, as well as best practice for digital content development relating to commercial services, in order to drive revenue.
The Content Digital team is made up of nine digital content experts in the Museum’s Content Production department, working collaboratively with colleagues across the Museum’s Public Engagement and Science groups. This particular role will support Commercial Development teams including Membership, Events and Catering and Visitor Events.
Salary: £31,424 per annum plus benefits
Contract: Permanent Appointment
Closing date: Midnight on Wednesday 1st July 2015
Role competences:
BEFORE beginning your application - Please read the section below about the ‘Online Application Process’ carefully.
If you wish to be considered for this role you will need to address each of the following competences in the ‘other information’ section of your online application and complete the copywriting test attached to the bottom of the job description:
1. An undergraduate degree or significant relevant experience in journalism, science communication, digital media or publishing as well as a qualification or significant experience in business.
2. Significant experience of managing digital content development for a large organisation including fast-turnaround, day-to-day updates and longer-term projects, with a particular focus on producing digital content for public events, commercial activity and e-commerce.
3. A demonstrable track record of developing sales-led digital content helping improve conversion rates and drive income, as well as of developing extensive programmes of digital content incorporating short and long-form editorial, multimedia and creative storytelling.
4. Outstanding English language writing skills including the ability to write clear, succinct and engaging copy, to condense technical source material into accessible content with broad appeal, and to edit the content of others and suggest improvements substantiated by guidelines and content objectives.
5. Demonstrable experience of producing content that responds to strategic direction and organisational objectives, meets best practice in writing for digital platforms and adheres to a house style.
6. Demonstrable proficiency in the use of digital production software including content management systems, web-based project management and document-sharing software and media-processing tools, in particular Adobe Photoshop.
7. Excellent planning and project-management skills with proven experience of working with agile methodology, prioritising and managing multiple concurrent projects and tasks, including those undertaken by others, whilst ensuring deadlines are met.
8. Excellent interpersonal skills including a natural ability for diplomacy, collaboration and negotiation with staff at all levels of seniority.
9. A demonstrable interest in new developments in digital media technology, and an understanding of how to identify new opportunities and implement them to meet audience and organisational needs.
10. The ability to work flexibly, respond to conflicting demands on an urgent and ad-hoc basis and prioritise the workload accordingly.
11. A positive attitude, a high degree of integrity and professionalism and the ability to remain composed under pressure.
Online application process:
You are required to provide a response to ALL of the role competences listed above within the ‘Other Information’ section of the online application form (up to 140 words per competence). In order to demonstrate how you meet each competence fully, please provide specific examples from your achievements, knowledge, skills and/or experience.
Learning Programme Developer
Role description:
The Natural History Museum aims to be a world leader in the provision of enjoyable, inspiring and transformative learning experiences across our varied audiences. As a member of a team of Learning Programme Developers, this role will be focussed on developing engaging informal science learning programmes, particularly for school and family audiences. These developed programmes will be then transferred for delivery by the Learning Engagement team. As a member of the Content Development Team, the Learning Programme Developer will devise, develop and oversee learning programmes and activities that inspire our audiences with the wonder of the natural world.
The successful candidate will have experience of developing innovative and effective learning experiences for different audiences, particularly families and schools. Excellent interpersonal and organisational skills are needed to collaborate and work with colleagues across the Museum to create programmes that both meet the needs of our visitors and highlight current scientific work.
The Learning Programme Developer will contribute to training and CPD programmes for Learning Engagement teams and will play an active role in the monitoring and evaluation of learning programmes at the Museum. A working knowledge of the National Curriculum would be an advantage.
Salary: £26,823 per annum plus benefits
Contract: 12 Month Fixed-Term Appointment
Closing date: Thursday 2nd July 2015
Interviews will be held Friday 10th July 2015
Role competences:
BEFORE beginning your application - Please read the section below about the ‘Online Application Process’ carefully.
If you wish to be considered for this role you will need to address each of the following competences in the ‘other information’ section of your online application:
1. Degree in natural sciences or related subject or equivalent qualification or significant relevant experience
2. Qualification in teaching, museum studies or significant relevant experience
3. Proven experience of developing and delivering learning experiences in a museum, gallery, heritage site or a similar environment with demonstrable interest in natural sciences and the environment
4. Demonstrable experience of developing and delivering training programmes
5. Proven experience of developing engaging learning resources for a variety of different audiences
6. Good knowledge of learning theory, research and practice, preferably in a museum or other informal setting
7. Proven experience of working collaboratively across an organisation, and the ability to work effectively with a wide group of stakeholders
8. The ability to act as an advocate for Museum learning both internally and externally
9. Able to work effectively and independently using own initiative as well as part of a team
10. Excellent organisational skills with the ability to manage demanding workloads and prioritise multiple tasks
Online application process:
You are required to provide a response to ALL of the role competences listed above within the ‘Other Information’ section of the online application form (up to 140 words per competence). In order to demonstrate how you meet each competence fully, please provide specific examples from your achievements, knowledge, skills and/or experience.
Membership Services Manager
Role description:
Membership growth is at the centre of the Natural History Museum’s Public Engagement Programme and the newly reconfigured membership team is at the heart of the action. As the Museum looks to grow their membership scheme substantially over the next 5 years, this new role will be instrumental in leading this change, evolving and developing the systems, processes and people required to support an ambitious membership population and income growth plan.
Reporting to the Head of Membership, the successful candidate will have the proven skills to develop a streamlined, professional and efficient working function where excellent customer service is the norm. With 18 months experience in a membership operations environment you’ll be well-placed to lead a membership team at one of the nation’s most-loved destinations, sharing the wonders of the natural world with a growing community of members.
Supported by the Head of Membership, you’ll prepare the team for the introduction of a new Customer Relationship Management (CRM) system that will change the way we administer our membership policies (including our Welcome and Renewals programme) and manage the Museum’s relationship with our valued customers.
With excellent people skills, you’ll be capable of engaging with a wide range of stakeholders as an ambassador for membership across the Museum, including our on-site visitor engagement teams. With strong diplomacy and negotiation skills, you’ll be able to build healthy working relationships across teams and be a driver for change, bringing others with you.
In addition to these proven skills, you’ll draw energy and inspiration from working in a team at one of the nation’s most-loved visitor attractions, where the wonders of the natural world weave into your working life and office environment daily and where team and personal success is celebrated.
Salary: £31,424 per annum plus benefits
Contract: Permanent Appointment
Closing date: Midnight on Wednesday 8th July 2015
Please note that applications are invited from candidates who have not previously applied for the Membership Services Manager (May 2015) vacancy.
Role competences:
To apply:
Please submit your CV with a covering letter which includes demonstrable and compelling evidence of how you meet the competencies required to thrive in this new and challenging role, as outlined in the job description and job ad.
1. Excellent financial processing and budget-management skills/experience
2. Sound knowledge of database management and CRM (customer relationship management) with strong attention to detail, with high accuracy and quality of output
3. Sound knowledge of legislation affecting membership including Direct Debit (BACS), PCI compliance, Gift Aid compliance and data protection.
4. Strong administration and organisational skills, including prioritisation, delegation and time-management
5. Excellent customer service skills, with the ability to discern customer needs and wants, and to respond accordingly (to both internal and external customers)
6. Strong planning skills, recognising and responding to the impact of future activity on resources and plan accordingly to meet deadlines
7. Confident user of Microsoft Office software including MS Access and MS Excel (intermediate to advanced ability)
8. Clear communication and the ability to quickly adapt and respond to a changing environment (people & systems)
9. Strong inter-personal skills, with the ability to influence others in the team and across the Museum, whilst considering other perspectives
Online application process:
You are required to attach a CV and covering letter within the ‘Other Information’ section of the online application form. Within your covering letter please demonstrate how you meet each competences with specific examples from your achievements, knowledge, skills and/or experience.
Access and Equality Manager
Role description:
The Natural History Museum is transforming. Its new strategy is focussed on challenging the way people think about the natural world - its past, present and future. We aim to stimulate public debate about humanity’s future and equip our audiences with an understanding of science. Accessibility and inclusivity is at the heart of this vision. With its vast collection and pioneering research programme, the Museum is powerfully placed to engage a wide range of audiences with science and the natural world.
The Access and Equality Manager will play an important role in ensuring that the Museum’s new Masterplan to transform its permanent spaces addresses the needs of diverse audiences, embedding an inclusive approach. They will lead on enhancing access and equality across the public offer, collaborating with a variety of internal and external stakeholders at both the South Kensington and Tring sites.
The post holder will identify and provide creative solutions to overcome barriers to engagement for a broad range of audiences and activity through both targeted and inclusive provision, guided by the Equality Act. They will provide expert advice on best practice in the development and delivery of accessible public programming, including temporary and permanent exhibitions, events and activities, and service/facility provision. They will support the development of public offer funding bids, working with and reporting to senior management at the Museum. This role will also identify access and equality training needs and lead on the development of appropriate training.
Role competences:
BEFORE beginning your application - Please read the section below about the ‘Online Application Process’ carefully.
If you wish to be considered for this role you will need to address each of the following competences in the ‘other information’ section of your online application:
1. Educated to degree level or equivalent qualification and/or proven relevant experience.
2. Significant experience and working knowledge of access, diversity and equality legislation and implementing good practice preferably in a Museum or visitor attraction environment.
3. An excellent understanding of how access and equality issues and requirements are applied to the provision of exhibitions, learning activities and digital applications.
4. Exceptional communication skills and the ability to work with and influence multiple and varied stakeholders, both internal and external.
5. Demonstrable experience of working with a range of audiences and programmes, particularly people with specific access needs, with a creative, solutions focussed approach
6. Excellent understanding of customer service and proven first-hand experience in this area
7. Highly experienced negotiator, with excellent influencing skills and the ability to set priorities and establish solutions over different timescales (short, medium and long term).
8. Experienced in developing and delivering professional development training for colleagues
9. Successful in actively seeking and obtaining external funding to support strategic objectives
10. Experienced in robust financial planning and budget management
Online application process:
You are required to provide a response to ALL of the role competences listed above within the ‘Other Information’ section of the online application form (up to 140 words per competence). In order to demonstrate how you meet each competence fully, please provide specific examples from your achievements, knowledge, skills and/or experience.